Dear CVMH Family,
The health and well-being of your pet is our top priority. As news and information about COVID-19 in our community continues to develop, we are monitoring the situation closely. Although many businesses have closed temporarily, the AVMA is advocating for veterinary hospitals and ambulatory practices to be considered essential businesses and remain open during periods of mandated business closures because veterinary hospitals “provide important animal and public health surveillance, deliver essential medical care for ill animals, and ensure that only healthy animals enter the food supply.”
We will continue to be open and operate under our regular business hours. We will also continue to see regularly scheduled appointments as well as surgical appointments. However, we are now exclusively curbside service only. Please call us upon arrival and stay in your vehicle. We will bring your pet into the hospital. For any client with an emergency, please call us prior to arrival so that we can have one of our team members come out immediately.
We will communicate over the phone or get as much information from you while outside. We can collect payment over the phone for any services, medications and food; which we will bring out to you upon arrival.
If your pet is staying with us for any length of time, please do not bring any blankets, bedding or toys as we can provide those items here. If you are bringing your own food, please bring it in a re-sealable storage bag.
When our team members come out to get your pet, we ask that “social distancing” be respected. Maintain a distance of 6 feet from others and refrain from hand shaking and hugging.
We thank you for your understanding and patience during this time. Please do not hesitate to call if you have any questions or concerns. We will continue to keep you updated as more information becomes available.
Your Carolinas Veterinary Medical Hospital Team