Dear CVMH Family,
The health and well-being of your pet is our top priority. As news and information about COVID-19 in our community continues to develop, we are monitoring the situation closely. Although many businesses have closed temporarily, the AVMA is advocating for veterinary hospitals and ambulatory practices to be considered essential businesses and remain open during periods of mandated business closures because veterinary hospitals “provide important animal and public health surveillance, deliver essential medical care for ill animals, and ensure that only healthy animals enter the food supply.”
We will continue to be open and operate under our regular business hours. We will also continue to see regularly scheduled appointments as well as surgical appointments.
We are now going to begin steps for entering our hospital for appointments. However, we are asking our clients to still call us upon arrival and stay in their vehicle. Clients will be expected to have their own face mask in order to enter the building and have a minimum amount of family as possible. Preferably no more than 2 per exam room. We will be doing your pet’s exam in our treatment area and discussing the findings and invoicing via phone. We will then lead you back out to your vehicle. You’re welcome to stay in your vehicle during your appointment if you prefer. We will continue to do curb side check-ins for drop offs and surgeries.
For any client with an emergency, please call us prior to arrival so that we can have one of our technicians come out immediately. We will communicate over the phone or get as much information from you while outside. We can collect payment over the phone for any services, medications and food; which we will bring out to you upon arrival.
If your pet is staying with us for any length of time, please do not bring any blankets, bedding or toys as we can provide those items here. If you are bringing your own food, please bring it in a re-sealable storage bag. We will ask you to take the leashes, collars and harnesses home with you.
As we will all be abiding by the new guidelines for this pandemic, we ask that “social distancing” be respected. Maintain a distance of 6 feet from others and refrain from hand shaking and hugging.
We thank you for your understanding and patience during this time. Please do not hesitate to call if you have any questions or concerns. We will continue to keep you updated as more information becomes available.
Your Carolinas Veterinary Medical Hospital Team